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Title
Text copied to clipboard!Senior Clinical Administrative Assistant
Description
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We are looking for a dedicated and experienced Senior Clinical Administrative Assistant to join our healthcare team. In this role, you will be responsible for providing high-level administrative support to our clinical staff, ensuring the smooth operation of our medical facility. You will manage a variety of tasks including scheduling appointments, maintaining patient records, coordinating with medical staff, and handling patient inquiries. Your role is crucial in ensuring that our patients receive the highest quality of care and that our clinical operations run efficiently. The ideal candidate will have a strong background in healthcare administration, excellent organizational skills, and the ability to handle sensitive information with discretion. You will be the first point of contact for patients and will play a key role in managing the flow of information between patients, doctors, and other healthcare professionals. Your ability to multitask, prioritize, and communicate effectively will be essential in this fast-paced environment. We value individuals who are proactive, detail-oriented, and committed to providing exceptional service. If you are passionate about healthcare and have the skills and experience to excel in this role, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Schedule and coordinate patient appointments.
- Maintain and update patient records.
- Handle patient inquiries and provide information.
- Coordinate with medical staff to ensure smooth operations.
- Manage administrative tasks such as filing, data entry, and correspondence.
- Assist in the preparation of medical reports and documents.
- Ensure compliance with healthcare regulations and policies.
- Manage inventory of medical supplies and equipment.
- Handle billing and insurance claims processing.
- Provide support during medical procedures and examinations.
- Coordinate patient referrals and follow-up appointments.
- Assist in the training and onboarding of new administrative staff.
- Monitor and manage office budgets and expenditures.
- Organize and maintain office files and records.
- Ensure the confidentiality and security of patient information.
- Prepare and distribute meeting agendas and minutes.
- Assist in the development and implementation of office policies and procedures.
- Coordinate with external vendors and service providers.
- Provide excellent customer service to patients and their families.
- Support clinical staff with various administrative tasks as needed.
Requirements
Text copied to clipboard!- Bachelor's degree in healthcare administration or related field.
- Minimum of 5 years of experience in a clinical administrative role.
- Strong knowledge of medical terminology and healthcare procedures.
- Excellent organizational and multitasking skills.
- Proficient in Microsoft Office Suite and healthcare management software.
- Exceptional communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Knowledge of healthcare regulations and compliance standards.
- Experience with electronic health records (EHR) systems.
- Ability to prioritize tasks and manage time effectively.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to manage office budgets and expenditures.
- Experience in handling billing and insurance claims.
- Ability to train and mentor junior administrative staff.
- Strong written and verbal communication skills.
- Commitment to providing high-quality patient care.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in a clinical administrative role?
- How do you handle sensitive patient information?
- What strategies do you use to manage multiple tasks and priorities?
- Can you provide an example of a time when you improved office efficiency?
- How do you ensure compliance with healthcare regulations?
- What experience do you have with electronic health records (EHR) systems?
- How do you handle difficult patient interactions?
- Can you describe a time when you had to coordinate with multiple departments?
- What steps do you take to ensure accurate and up-to-date patient records?
- How do you stay organized in a fast-paced environment?
- What experience do you have with billing and insurance claims processing?
- How do you handle confidential information?
- Can you describe a time when you had to train or mentor a new staff member?
- What do you think are the most important qualities for a Senior Clinical Administrative Assistant?
- How do you ensure excellent customer service for patients and their families?
- Can you describe a challenging situation you faced in a clinical setting and how you resolved it?
- What experience do you have with managing office budgets and expenditures?
- How do you handle stress and pressure in the workplace?
- What motivates you to work in the healthcare field?
- How do you keep up with changes in healthcare regulations and policies?